For Independent Hotels

A World-Class Guest Experience.
Completely Free.

UMX gives your hotel a fully branded digital concierge — powered by AI, available in 12 languages, and live in 7 days. No cost. No IT department. No complexity.

Request Your Free Setup See How It Works
$0
Cost to Your Hotel
7
Days to Go Live
12
Languages Supported
24/7
Always-On Guest Support
Why Hotels Choose UMX

Everything Your Guests Expect.
Nothing You Have to Build.

Independent hotels deserve the same guest experience tools as the major chains — without the enterprise price tag. UMX makes that possible.

🎨
Your Brand, Front and Center

The concierge is white-labeled entirely as your hotel. Your name, your logo, your colors, your welcome message. Guests never see the UMX name — only yours.

🤖
AI That Speaks Every Language

Your guests come from around the world. Our AI concierge speaks English, Spanish, French, Mandarin, Arabic, Portuguese, German, Italian, Japanese, Korean, Russian, and Hindi.

📌
Your Outlets Always on Top

Your restaurant, bar, and spa are automatically pinned to the top of every relevant category. Guests see your offerings first — before any external listing.

✅
You Control Every Listing

Every local business that appears in your concierge requires your explicit approval. You decide what your guests see — and what they don't.

📊
Real-Time Analytics Dashboard

See exactly what your guests are searching for, which listings get the most clicks, and how many guests are using the concierge — updated in real time.

📲
No App Download. Ever.

Guests access everything instantly via QR code. No app store. No account creation. No friction. Works on every device, every browser, every operating system.

📰
Live News in 8 Categories

True real-time headlines delivered as they are published. Guests browse 5 articles per category across 8 tabs: Top News, Sports, Scores, Business, Entertainment, Tech, Finance, and Local. Breaking news gets a red 🔴 badge. All tabs translated into all 12 languages.

🏆
Live Sports Scores — 13 Leagues

Real game scores powered by ESPN covering NFL, NBA, MLB, NHL, Premier League, La Liga, Champions League, Formula 1, UFC and more. Guests can subscribe to score alerts and receive a push notification the moment a game starts or ends.

🎟️
Live Local Events

Upcoming concerts, sports games, and shows within 20 miles — powered by Ticketmaster. Every event card includes a full detail modal with poster, description, and a one-tap Get There grid for Directions, Uber, Lyft, and Transit.

🎭
Broadway & Off-Broadway Shows

A dedicated Broadway section at the top of Local Events automatically surfaces live show listings from Ticketmaster — full poster images, Today badge, Broadway or Off-Broadway classification, and a one-tap Get Tickets button. Guests can save shows to My Favorites and get directions to the theater in one tap.

👤
Personalized Guest Greetings

The concierge greets each guest by name: “Good evening, James — here’s what’s happening today.” The live temperature and weather icon also appear in the header at a glance. Stored privately on the guest’s device only.

Hotel admin dashboard
Admin Dashboard
Hotel Admin Dashboard

Manage Everything
In Minutes.

Your hotel's concierge is managed through a clean, intuitive dashboard. No training required. No IT support needed. Update your content from any device, at any time.

  • Update your hotel's welcome message and branding instantly
  • Approve or reject local business listing applications
  • Pin your own restaurant, bar, and spa to the top of every category
  • View real-time guest engagement analytics and usage reports
  • Manage QR code assets for key cards, in-room materials, and lobby signage
  • Add special offers, events, and announcements for your guests
Guests using the digital concierge
Guest Experience
What Your Guests Experience

The Concierge They
Never Knew They Needed.

From the moment they scan the QR code on their key card, guests are immersed in a personalized experience that makes your hotel feel extraordinary — and keeps them coming back.

  • Instant access via QR code — no download, no account, no waiting
  • AI assistant answers any question in the guest's own language
  • Curated local guide with restaurants, shops, spas, and attractions
  • Live MTA subway, bus, Metro-North, and Amtrak transit information
  • Real-time weather for the day and week ahead
  • Real-time news in 8 categories with 🔴 Breaking badge — delivered as published
  • Live sports scores for 13 leagues powered by ESPN — with push alerts
  • Live upcoming events powered by Ticketmaster — with event detail modals, Get Tickets, and one-tap Get There travel options
  • Dedicated Broadway & Off-Broadway section with full poster images, Today badge, and one-tap Get Tickets
  • Personalized greeting by name on every visit
  • Interactive neighborhood map always visible across every section
  • Elegant day and night interface themes that adapt automatically
Getting Started

Live in 7 Days.
Here Is Exactly How.

01
Request Your Setup

Fill out the short form below with your hotel's name, location, and a few branding details. That is all we need to get started — no contracts, no commitments.

02
We Build Your Concierge

Our team configures your white-labeled concierge with your brand identity, welcome message, and your hotel's own services pinned to the top of every relevant category.

03
Go Live & Delight Guests

We deliver your QR code assets — ready for key cards, in-room cards, and lobby signage. Your guests scan and are immediately immersed in their personalized concierge experience.

Common Questions

Everything You
Want to Know.

Is UMX really free for my hotel?

Yes — completely free. There is no setup fee, no monthly subscription, and no hidden charges. UMX is provided to hotels at no cost, always.

Do my guests need to download an app?

No. Guests access the concierge instantly by scanning a QR code on their key card or in-room materials. No app store, no account, no friction — it works on every smartphone.

Can I control which businesses appear?

Absolutely. Every local business listing requires your explicit approval before it appears in your concierge. You have full control over what your guests see.

How long does setup take?

We typically have your branded concierge ready within 7 days of receiving your setup request. No IT involvement, no integrations, and no disruption to your operations.

What languages does the AI concierge support?

The AI concierge supports 12 languages: English, Spanish, French, Mandarin, Arabic, Portuguese, German, Italian, Japanese, Korean, Russian, and Hindi.

What types of hotels can use UMX?

UMX is designed for all independent hotels — boutique properties, full-service hotels, extended stay, resorts, bed and breakfasts, and more. If you have guests, UMX works for you.

Get Started

Request Your
Free Setup Today.

Tell us about your property and we'll be in touch within 24 hours.

✉ info@universalmediax.com
☎ (914) 368-9619
⏱ We typically respond within 24 hours
For Hotels

Request Your Free Setup

No cost. No commitment. Live in 7 days.